Ward Memorial Hospital has partnered with a company called HealthMark Group to manage medical record requests. HealthMark is a trusted partner that specializes in facilitating medical record release and keeping your personal health information safe.

How do I request my medical records?

Click this link to go to HealthMark's website
https://healthmark-group.com/release-of-information/for-patients/

The secure link will direct you straight into your Request Manager Dashboard.

You can click on the button at the top to enter your email and start the process. Once your request is complete, you will receive an email with a secure link to download your records.

      For Medical Records Request, you will be asked for the Facility Name:
     Enter either Ward Memorial Hospital, 406 S Gary Ave or Sandhills Family Clinic 813 E 4th St - Monahans, Texas 79756

How long does it take to process requests?
Records can be available for download in as few as 8 business hours! However, some records may be subject to physician approval and can take up to 5 business days.

If it has been more than 5 days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.

Need more help?
You can find a list of frequently asked questions as well as chat live with a HealthMark medical records specialist for additional help on Monday to Friday from 8 a.m. to 6 p.m. CT by clicking here: https://healthmarkgrouphelp.zendesk.com/hc/en-us