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Patients & Visitors

Patient Focused Care

Riverside Medical Center's patients have access to advanced technology and a healthcare plan
specifically designed for their successful treatment and recovery. From admission until
discharge and beyond, Riverside Medical Center's teammates focus on exceptional care, close to home.

Patient Portal

Keep up with your personal health information by using the patient portal. We've made accessing your health records easy, but your information is still entirely private and confidential. See and manage lab results, perscriptions, billing, immunizations records, surgical history, past procedures, discharge instructions and more.
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Billing and Insurance

Thank you for choosing Ward Memorial Hospital for your health care services. The following is important information about the billing process that we hope you find helpful. Should you have any questions, please contact our business office by calling 432-943-2511, Monday through Friday, from 8:00 a.m. until 5:00 p.m.

You may also receive separate bills for services rendered by your physician, radiologist or pathologist. These bills are not generated by Ward Memorial Hospital; therefore, you should contact the appropriate entity for inquiries.

What you need to know about Surprise Billing - English | Spanish

Ward Memorial Hospital Summary of Financial Assistance Policy

Ward Memorial Hospital (WMH) provides medically necessary services to all patients regardless of ability to pay. The goal of the Business Office is to help all patients understand their medical bills and work with patients to arrange a fair and equitable payment plan for both the hospital and the patient. WMH does not charge interest on any outstanding balances.

Ward Memorial Hospital offers the following financial services to assist patients with their bills.

Charity Policy

Política de Caridad

Prompt Pay Discounts
Ward Memorial Hospital offers a prompt-pay discount which will be given to all patients who pay the private pay portion of their bill in full within 30 days of their first statement.

Payment Plans
Ward Memorial Hospital offers interest free payment plans to all patients. Patients who cannot meet the criteria above will be given the option of completing a Financial Assistance Request form and applying for special arrangements.

Paying Your Bill
In order to make it easier for the patient to pay their bill, Ward Memorial Hospital accepts payments in a variety of ways. Ward Memorial Hospital accepts Visa, MasterCard, or Discover debit and credit cards.

By mail with check, debit card, or credit card
Online at
By phone with a debit or credit card
In person with cash, check, or debit or credit card